​What type of information do we collect?
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; e-mail address; computer and connection information and purchase history for this site.

We use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications) and payment details (including credit card information) when an order is placed, to properly provide our services to our customers.

Communication involving comments, feedback, product reviews, recommendations, and personal information provided in the Contact Us section is stored solely for response purposes and improving services of GiveYourDogABone.ca; it is not used to build a customer profile, nor is it shared with or sold to any other companies.

At this time we do not create or store personal profiles for individuals, but may add that option in the future. Shoud they be added, notification will be given and personal profiles would be created by the customer, not by GiveYourDogABone.ca. Should personal profiles be added, login and password information for that profile will also be stored.

How do we collect personal information?
When you conduct a transaction on our website, as part of the process we collect personal information you give us, such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Why do we collect such personal information?
We collect such Non-personal and Personal Information for the following purposes:
 

•     To provide and operate the Services;

•     To provide our Users with ongoing customer assistance and technical support;

•     To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

•     To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;

•     To comply with any applicable laws and regulations.

How do we communicate with your site visitors?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

How do we store, use, share and disclose your site visitors' personal information?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Statistical information is gathered by Google Analytics through the use of cookies. Personal information entered at the time of checkout is hidden from these cookies and not stored by Google.

How do we use cookies and other tracking tools?
Cookies used on this site are used for security, debugging, and anonymous usage statistics for the website - these cookies do not gather personally identifiable information that a customer enters at checkout.

View this link to see what cookies are used by the Wix hosting platform.

View this link to see Google Analytics Terms of Service, which governs Tracking and Privacy. In particular, we want to point out that GiveYourDogABone.ca "will not and will not assist or permit any third party to pass information to Google that Google could use or recognize as personally identifiable information."

View this link to see how Google uses information from sites or apps that use their services.